FAQs

General Information

Where is the studio located?
Our studio is in the heart of Sidmouth at Libra Court, just seconds from the beach and next to the main "Ham" car parks. We are nestled in a courtyard with Selley’s Café (which serves amazing cakes!).

What are your opening hours?
We are open from 10:30 AM to 4:00 PM, Tuesday to Wednesday and Friday to Saturday, and 11:30 AM to 3:00 PM on Sundays. Our painting sessions are booked in 2-hour slots. We are closed on Mondays and Thursdays.

Do I need to book in advance?
Yes, we highly recommend booking in advance to secure your spot, especially during peak times. Book online here.

Do you charge a studio fee?
No, we do not charge a studio fee. You only pay for the pottery items you choose to paint.

Pottery Painting

What can I paint?
We offer over 100 different pottery items to choose from, including plates, mugs, bowls, figurines, and more.

How much does it cost?
Prices start at £6, with the average spend being around £15 per person.

How long does a painting session last?
Each session lasts 2 hours.

What happens after I paint my pottery?
We glaze and fire your pottery in our kiln. The process takes 2-3 weeks, after which your items will be ready for collection.

How can I collect my finished piece?
You can collect from the studio, our Exeter collection box, or opt for postage (£8 fee).

Are the finished pieces food-safe?
Yes! Our pottery is kiln-fired, making it dishwasher-safe and suitable for outdoor use.

Baby Hand & Footprint Keepsakes

What items can you put baby prints on?
We can print hands or feet onto coasters, tiles, plates, mugs, and more.

Is the paint safe for babies?
Absolutely! Our paint is non-toxic, allergen-free, and water-based, meaning it's safe for baby skin and won’t stain clothes.

How much does a baby print item cost?
Prices start at £13, which includes personalisation.

How do you personalise the items?
We hand-paint and personalise each item according to the customer's requests. Whether it's a special message, name, or date, we aim to create a truly unique keepsake.

How do I book a baby print session?
You can book a 1:1 session in our keepsake studio or attend one of our pop-up sessions at Greendale Farm Shop.

Gift Vouchers

Do you offer gift vouchers?
Yes! Our gift vouchers are valid for 12 months and can be purchased for any amount.

How can I buy a gift voucher?
Vouchers can be purchased online, collected from the studio, or posted to you. Electronic vouchers can be bought here.

Paint at Home Kits

Can I paint pottery at home?
Yes! Our Paint at Home Kit includes everything you need—brushes, paints, and pottery pieces.

Is there a hire charge for the kit?
No, you only pay for the pottery items, which start at £10. You can keep the kit as long as needed before returning the items for firing.

How do I book a Paint at Home Kit?
You can book via our website and collect from our studio. Larger groups should let us know in advance to ensure we have enough stock.

More info: Paint at Home Kits

Cancellations & Rescheduling

What if I need to cancel my booking?
We understand that plans can change, especially with little ones. Please give us as much notice as possible if you need to cancel or reschedule.

How do I cancel my session?
Simply email or call us, and we will process the cancellation for you.

Glazing & Firing Process

Why does it take 2-3 weeks to collect my pottery?
The glazing and firing process takes time:

• Items need to fully dry before glazing.

• A clear glaze is applied and dried for 24 hours.

• We only fire full kilns to be energy efficient.

• The kiln firing takes 8 hours, reaching 1000°C.

• The kiln then cools down to room temperature, which varies depending on the weather.

• Once cooled, we unload, inspect, and wrap your items for collection.

• The process takes 2-3 weeks, after which your items will be ready for collection.

Can you post my pottery to me?
Yes! We offer a postage service for £8.